Refund Policy

1. Digital goods

Each resource is delivered to your Cfx.re Keymaster the moment payment clears and can be downloaded immediately. Because a delivered resource can't be returned, all sales are final once delivered, except in the cases below.

Please read the product page, requirements and FAQ before buying, and ask in our Discord if you're unsure whether a resource suits your server.

2. When we will refund

• Duplicate purchase: you bought the same resource twice by mistake.
• Non-delivery: the resource never arrived in your Keymaster and we can't fix it within 7 days of you telling us.
• Material defect: the resource doesn't work as described on its product page on a supported setup, and we can't fix it within 14 days of you reporting it with the details we ask for.

3. When we won't

• You changed your mind, or no longer need the resource.
• Your server doesn't meet the listed requirements, or uses an unsupported framework or fork.
• A conflict with a third-party or heavily modified resource that we didn't make.
• You bought it for the wrong Cfx.re account (contact us — we may be able to help, but can't guarantee a transfer).

4. How to ask

Open a ticket in our Discord or email buckyscripts@gmail.com within 14 days of purchase with your Tebex transaction ID, the resource name, and a description of the problem (with screenshots or console errors for defects).

Approved refunds are issued through Tebex to your original payment method. Timing then depends on your bank or payment provider, typically 5–10 business days. The licence is revoked from your Keymaster when a refund is issued.

5. Chargebacks

Please contact us before disputing a payment — we'll always try to help. A chargeback or payment dispute revokes access to the resource, and Tebex may restrict future purchases from that account.

6. Your statutory rights

This policy doesn't affect any rights you have under the Consumer Protection Act 2019 or other law that can't be excluded.

Grievance officer

In line with the Consumer Protection (E-Commerce) Rules 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 and the Digital Personal Data Protection Act 2023, complaints can be sent to our Grievance Officer: Bucky Scripts Support, buckyscripts@gmail.com.

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.